The 5 best travel agencies in London to turn your dream vacation into reality
Planning a trip should be thrilling, right? But let’s be honest—it can quickly turn into a whirlwind of decisions: Where to go? Which flight to book? What hotel fits the vibe?
Before you know it, you’re knee-deep in options and feeling overwhelmed.
That’s where travel agencies come in and save the day. With expert advice, insider tips, and tailor-made solutions, they take the stress out of planning and turn your dream vacation into a reality.
Find the right match as we explore the top travel agencies in London, each offering something unique to suit your needs and travel style.
How much does hiring a travel agency cost in London?
The cost of hiring a travel agency in London ranges from £500 to £20,000 or more, depending on the services required and the agency’s pricing structure.
Some agencies charge a planning fee, often a percentage of the trip cost. Others may charge flat fees for services like consultations or bookings.
1. Trailfinders
Address: 56-57 Cheapside
Phone: +44 20 7147 5300
Business hours:
- Monday-Friday: 8:00 AM to 7:00 PM
- Saturday: 9:00 AM to 6:00 PM
- Sunday: 10:00 AM to 6:00 PM
Trailfinders has built a strong reputation as a reliable and comprehensive travel agency. Known for their expertise in round-the-world tickets and escorted tours, they provide detailed itineraries and advice.
One of Trailfinders’ best qualities is their personalized approach. From recommending the best airlines to securing accommodations that fit your budget, their consultants take the time to understand your preferences.
To add more value to your trip, Trailfinders offers packages including complimentary upgrades or exclusive discounts. Moreover, no consultation fees are charged, which is a major draw for budget-conscious travelers.
On the other hand, their website and app are user-friendly, allowing you to explore destinations and services before speaking with an advisor. They also offer a 24/7 helpline, so you’re never left stranded during your travels.
While their premium services are exceptional, they can be more expensive than other agencies, which might not suit extreme budget travelers. Also, their services may not cater to those seeking completely independent travel arrangements.
Tailored travel design to suit every need
“Very helpful and attentive staff at the branch and over the phone. Overall you can totally trust Trailfinders to design your holiday. Even for experienced travellers they can make things go smoothly for you with no big fees.”
- Miro, Google Review
A travel agency that truly knows its stuff
“Amazing travel agency, efficient no fuss, and they really know their stuff, from a bunch of flights, to a full on all inclusive holidays, I will never take my travel plans elsewhere ever again.”
- Bruce Thompson, Google Review
2. Flight Centre
Address: 2 Eastcheap
Phone: +44 20 4587 0416
Business hours:
- Monday, Wednesday, and Friday: 9:00 AM to 5:00 PM
- Tuesday and Thursday: 9:30 PM to 5:00 PM
Flight Centre is another leading travel agency in London, known for their competitive flight deals and comprehensive vacation packages. With a network spanning multiple countries, this agency has the resources to make even the most complex travel plans a breeze.
Their strength lies in their flexibility.
Whether you’re booking a last-minute trip or planning months in advance, Flight Centre’s advisors are particularly skilled at securing the best deals. They combine flights, hotels, and activities to suit your preferences.
The agency also offers a Price Drop Protection program, ensuring you get the best value for your money. If the price of your trip drops after booking, they’ll refund the difference.
Their loyalty program is another bonus, offering redeemable points for future bookings.
However, some of their deals come with strict terms and conditions, which might limit flexibility for travelers. For instance, some packages require full payment at the time of booking, while others may offer the option to pay a deposit with the balance due closer to the departure date.
To ensure you fully understand the terms associated with a particular deal, it’s advisable to review the specific conditions outlined on Flight Centre’s website or consult directly with a Flight Centre travel consultant.
Additionally, the quality of customer service can vary between different branches, leading to mixed experiences. The inconsistency in service and rigid terms could pose challenges for some travelers.
A kind and patient travel expert
“Amazing service from Emma Wilkinson. She is kind, patient, understanding. She found us our perfect holiday. Nothing was too much, she gave us different options, alternative hotels and itineraries. She went above and beyond. She is an asset to Flight Centre. She’s a truly a superstar.”
- Anwara Begum, Google Review
Booking holidays made easy
“The best place to book your holidays ! Friendly and helpful staff with very competitive prices.
I have booked 2 holidays to Japan and everything was great . It’s a rare thing nowadays to book via travel agency but this one is well worth it.”
- J. Cazals, Google Review
3. Audley Travel
Address: Monsoon Building
Phone: +44 1993 838450
Business hours:
- Monday-Thursday: 9:00 AM to 8:00 PM
- Friday: 9:00 AM to 5:00 PM
- Saturday-Sunday: 10:00 AM to 6:00 PM
If you’re looking for a bespoke luxury travel experience, Audley Travel is the agency for you. Specializing in tailor-made journeys, they’re experts at crafting unique travel experiences that go beyond the ordinary.
They’re perfect for those who want to explore off-the-beaten-path destinations or indulge in luxury escapes.
Each trip is designed by a specialist who has firsthand knowledge of the destination, ensuring your itinerary is both immersive and hassle-free.
Plus, they handle everything from private guided tours to exclusive stays at boutique hotels. Their attention to detail and commitment to quality are second to none.
The agency also offers a comprehensive planning process, starting with a consultation to understand your vision.
Despite their exceptional deals, Audley Travel’s focus on luxury and higher costs may not suit budget-conscious travelers. They also have limited options for those seeking standard travel packages.
Exceptional service from start to finish
“We booked our holiday of a lifetime to India and the Maldives through Audley travel and it was fantastic from start to finish. Nothing was left to chance and the details they had gone through putting the holiday together was just exceptional. From start to finish it really was first class and when asked by other travellers who we booked through? when we told them Audley travel we had replies such as well, “they are the industry standard”. Not a difficult choice for me if you want to have a holiday of a lifetime just book through Audley.”
- Martin Cox, Google Review
From perfect planning to live rebooking
“Booked a trip to Canada. Itinerary excellent, planning excellent, ideas great, and when there was a massive forest fire they replanned/rebooked live while we were there and ensured still an epic holiday. The support was exceptional.”
- Claire Collins, Google Review
4. Kuoni
Address: Peter Jones, Sloane Square
Phone: +44 20 7293 0226
Business hours:
- Monday-Saturday: 10:00 AM to 7:00 PM
- Sunday: 12:00 PM to 6:00 PM
Kuoni is synonymous with luxury and romance, making it an ideal choice for honeymooners and couples. With over 100 years of experience, this travel agency is renowned for curating memorable experiences in some of the world’s most picturesque locations.
What sets Kuoni apart is its commitment to personalization.
Its advisors work closely with clients to design trips that reflect their unique preferences and interests. From private island escapes to African safaris, Kuoni can make it happen.
Its in-store experience is also worth mentioning. Each branch is designed to feel like a luxurious lounge, where clients can discuss their plans over coffee with a travel expert.
It’s an experience that sets the tone for the trip you’re about to embark on.
While Kuoni excels in luxury and romantic getaways, its services come at a premium cost, which may not suit all budgets. Additionally, its focus on high-end travel means fewer options for standard or budget travel experiences.
A blend of comfort, safety, and local flair
“Kuoni has been my agency of choice for solo holidays to far flung destinations. Every time, they have delivered the perfect blend of comfort, safety and local flair. For my most recent trip to Chile, the selection of hotels was nothing short of magical. I felt like I was part of a community that cared for each other and the natural environment in which it was situated, not part of a hotel. Steve and the team at partner firm Journey Latin America were incredibly patient through several iterations of this trip through the pandemic. They were pragmatic yet accommodating and compassionate. I am immeasurably appreciative of their efforts to ensure that I had the time of my life on a bucket list holiday.”
- Camelia Ram, Google Review
Unforgettable honeymoon planning
“We booked our honeymoon with Steve at Kuoni in Peter Jones. Steve was amazing, very knowledgeable and patient whilst we were picking what we wanted to do. Great service and would highly recommend. Looking forward to a trip of a lifetime in June!”
- Alex Yue, Google Review
5. Southall Travel
Address: 19 South Rd
Phone: +44 20 8843 4444
Business hours: Everyday, 24 hours
Southall Travel is a long-established agency offering a broad range of services, including flights, holiday packages, and travel insurance. Their competitive pricing and wide network make them a popular choice for travelers seeking affordability and convenience.
One of Southall’s strengths is their ability to cater to diverse travel needs, from budget-friendly packages to more luxurious options.
Their user-friendly website and physical locations provide flexibility for booking, and their customer service team is available to assist with any inquiries.
That said, their packages may lack the personalized touch or exclusivity offered by high-end agencies. Some users have also reported inconsistent customer service experiences, which can be a drawback when handling complex travel arrangements.
Overall, the feedback was mostly positive, making Southall Travel a reliable choice for those who value affordability and convenience.
I keep coming back to Southall Travel
“I’ve been a loyal customer of Southall Travel for a long time, and my recent experience was no different from their usual excellent service. Dipesh helped me book my tickets and was incredibly cordial and patient throughout the process. He took the time to find the best price and guided me step-by-step, ensuring everything was seamless. The flexibility Southall Travel provides always gives me peace of mind, and it’s one of the reasons I keep coming back. Highly recommended!”
- Christopher Swarup, Google Review
Best prices for Maldives vacation
“Overall 5* would recommend. We booked our honeymoon in the Maldives and they offered the best price around. 24/7 very fast response time customer service. Some small sticking points in communication with emails etc. but with one phone call was always sorted very quickly. We have recommended others to book their Maldives trip with them!”
- Joseph Rose, Google Review